Technical Support is purchased annually on a per campus basis. The fee is included on the invoice when purchasing the A+LS software for the first time. Thereafter, it is billed to each campus each year.
The Technical Support package includes unlimited telephone support. Every effort will be made to return support calls on the same business day. This may be affected by the time of day the call is placed. Normal business hours are from Monday through Friday 8:30am to 5:00pm Central and may be reached by calling 888.919.6100.
Email may also be used for contacting support, however, a response time cannot be guaranteed because we cannot be responsible for lost or misdirected email. Please include your name, your district’s name, campus name, and phone number so that we may contact you. Tech@edtechlearn.com
Terminal Services or similar access to campus server may be necessary to resolve certain issues.
On-site visits are not included in the Technical Support package. However, it may be purchased separately. The cost of an on-site visit will vary depending on location, type of problem, and length of visit.
Due to complexities of certain networks, we may require that each school designate a technical contact that has the knowledge and access rights of the campus’s network and server(s). This does not mean the school is limited to one contact person only. It is strictly to prevent duplicate work and to facilitate communication for a solution to any problems that may occur.